Location:

Roseworthy, SA

Posted: 22 January, 2025

Closes: 20 February, 2025

Australian Grain Technologies (AGT) is Australia's largest plant breeding company, and the market leader in bread wheat, lupin and durum genetics.
At AGT, we consider ourselves privileged to be able to serve Australian farmers and the world’s population by developing new field crop varieties that are more productive, better quality and cost less to grow. This is what drives our people. We want to see Australian farmers more prosperous, and the global population to be well nourished.
We have had some success over the years and are now the leading provider of bread wheat, lupin and durum varieties in Australia. We are also working hard at achieving the same for our other crops, barley and canola.
As a plant breeding research company, we get excited by new technology, innovation and scientific breakthroughs. Our talented and dedicated team use new mechanical solutions, robotics, computer science, GPS, tissue culture, and the latest biological and genetic theory on a daily basis. We are excited to see scientific concepts transformed into real solutions that deliver value to Australian grain growers.

As the Desktop Support Engineer, you will provide essential desktop support for AGT’s internal IT systems. You will troubleshoot hardware and software issues, assist users, manage service requests, and support the ICT Manager with various IT projects. This hands-on role will help ensure that AGT’s systems remain efficient, reliable, and up to date, enabling AGT employees to work seamlessly.

KEY RESPONSIBILITIES

  • Act as the first point of contact for technical support, assisting end-users via phone, email, and in-person.
  • Troubleshoot and resolve IT-related incidents, service requests, and problems.
  • Ordering of IT assets, such as laptops, desktops, phones and accessories.
  • Onboarding and offboarding of users, ensuring new users are equipped with the necessary tools and access.
  • Maintain organised ticket logs, technical documentation, and asset records.
  • Deliver excellent customer service, ensuring timely resolution of IT issues.
  • Provide end-user training and guidance on new software and systems.
  • Maintain effective communication with staff regarding ongoing IT matters and support requests.
  • Install, configure, and maintain desktop hardware, mobile devices, and peripherals.
  • Support of Printers, including Universal Print.
  • Provide system setup and support for Microsoft 365, Windows (including Server), Azure, Citrix, Microsoft Defender, and Microsoft Intune, among other technologies.
  • Packaging of applications for distribution with Microsoft Intune.
  • Monitor and maintain antivirus protection and endpoint security across all devices.
  • Monitor backup jobs for success/failure.
  • Troubleshoot network connectivity, including VPN, DNS, DHCP, and TCP/IP issues.
  • Assist IT Manager with IT projects such as hardware and software rollouts.
  • Work closely with the IT Manager to resolve complex technical issues.
  • Contribute to ongoing improvements of IT processes, tools, and infrastructure.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

  • Minimum 4 years in a desktop support or IT support role, specifically providing Level 1 & 2 support
  • Operating Systems: Windows 11, Windows Server, Android & iOS
  • Applications and Services: Microsoft 365, Microsoft Teams, Microsoft SharePoint, Active Directory & Entra, Microsoft Intune, Microsoft Defender, Citrix, VEEAM, and Microsoft Azure.
  • Networking: DHCP, DNS, TCP/IP & VPN
  • Experience with ticketing systems.
  • Experience supporting AV equipment.
  • Familiarity with cyber security practices.
  • Excellent interpersonal skills and the ability to provide high-quality support to end-users.
  • Strong diagnostic and problem-solving skills with a proactive approach.
  • Excellent verbal and written communication skills, with the ability to simplify complex technical issues for non-technical staff.
  • A valid driver’s license - Required.
  • Willingness to participate in on-call support.
  • Experience or certification in ITIL practices, Microsoft certifications - Desirable

If you are a team player with a positive and encouraging interpersonal style, then this may be the role for you.

A more detailed job description is available from Lou.Barnes@agtbreeding.com.au or for more information on AGT go to our website www.agtbreeding.com.au

Applications via Seek https://www.seek.com.au/job/81549207